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Mike Davis's Experience:
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Owner / Freelance I.T. at SerenIT Consulting / Project Management LLC
June 2013 - Present | Columbus, OHI can offer your organization a wide array of technical expertise, a solid leadership background and all while being self-motivated, team driven and results oriented.
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Helpdesk Analyst at Grange Insurance
October 2012 - July 2013- Provided high level networking and desktop support and MS Active Directory account maintenance for executive leadership and actuaries. - Served as a business relationship linkage between external agents and IT. - Proactively shared technology risks and opportunities to build competitive advantages, improve efficiencies and effectiveness of the business units while helping each business unit meet their strategic objectives. - Assist clients through configuration of Dial-Up Networking, RAS, VPN setup, and home networks. Setup up and configuring routers/wireless routers/cards/switches/utilities, Network and System securities/Protocols.
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Helpdesk Analyst at Grange Insurance
October 2012 - July 2013- Provided high level networking and desktop support and MS Active Directory account maintenance for executive leadership and actuaries. - Served as a business relationship linkage between external agents and IT. - Proactively shared technology risks and opportunities to build competitive advantages, improve efficiencies and effectiveness of the business units while helping each business unit meet their strategic objectives. - Assist clients through configuration of Dial-Up Networking, RAS, VPN setup, and home networks. Setup up and configuring routers/wireless routers/cards/switches/utilities, Network and System securities/Protocols.
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Tier 2 Help Desk Technician at Omnicare Inc.
January 2012 - October 2012-Successfully handled all facets of day-to-day incident and change management for routine PC, server or mainframe applications and hardware. -Demonstrated a strong proficiency in assessing upcoming releases and identifying support gaps, risks, and opportunities. -Server/Network/firewall: Monitoring activities, server reboots, firewall configuration and backup/restore - Active Directory Users, Domain, Computers and Groups Using Active Directory/Computer Management to Grant/Remove/Monitor Admin rights on user's machine -Provided telephone and in-person support to over 15,000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
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Help Desk Specialist/ IT Consultant at Omnicare Inc.
January 2012 - October 2012-Successfully handled all facets of day-to-day incident and change management for routine PC, server or mainframe applications and hardware. -Demonstrated a strong proficiency in assessing upcoming releases and identifying support gaps, risks, and opportunities. -Server/Network/firewall: Monitoring activities, server reboots, firewall configuration and backup/restore - Active Directory Users, Domain, Computers and Groups Using Active Directory/Computer Management to Grant/Remove/Monitor Admin rights on user's machine -Provided telephone and in-person support to over 15,000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
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Data Technical Support Coordinator II at Verizon Wireless
April 2008 - November 2011- Designed and implemented a very successful call efficiency training directed toward Senior Reps with an 81% success rate in the Dublin, OH call center and an 87% success rate nationwide. Reps on average deducted 37 seconds - 1 minute and 17 seconds from their calls and saved Verizon thousands of dollars while actually increasing the quality of service being provided. - Participant in Midwest Mobility Leadership program. Less than 2% of Verizon employees qualify for this program. Participants must prove themselves as a driven and innovative leader having achieved multiple accomplishments in order to participate. - Handled both phone and desk side support calls/trouble tickets escalated to the group. Locally and remotely maintain setup and troubleshooting desktops, laptops, printers and other peripheral components in a Mac OS, Windows 2000/XP Pro, Vista, Windows 7 (x86 and x64) environment.-- - Remotely performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions using Remedy - Guided Clients through setting up their Standard TCP/IP, DNS, DHCP and WINS. - Blackberry Enterprise Server: Assist with activation, configuring, assigning and setting pins for BlackBerry - Supervised, motivated and managed Customer Service teams and Data support teams.
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Data Technical Support Coordinator II at Verizon Wireless
April 2008 - November 2011- Designed and implemented a very successful call efficiency training directed toward Senior Reps with an 81% success rate in the Dublin, OH call center and an 87% success rate nationwide. Reps on average deducted 37 seconds - 1 minute and 17 seconds from their calls and saved Verizon thousands of dollars while actually increasing the quality of service being provided. - Participant in Midwest Mobility Leadership program. Less than 2% of Verizon employees qualify for this program. Participants must prove themselves as a driven and innovative leader having achieved multiple accomplishments in order to participate. - Handled both phone and desk side support calls/trouble tickets escalated to the group. Locally and remotely maintain setup and troubleshooting desktops, laptops, printers and other peripheral components in a Mac OS, Windows 2000/XP Pro, Vista, Windows 7 (x86 and x64) environment.-- - Remotely performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions using Remedy - Guided Clients through setting up their Standard TCP/IP, DNS, DHCP and WINS. - Blackberry Enterprise Server: Assist with activation, configuring, assigning and setting pins for BlackBerry - Supervised, motivated and managed Customer Service teams and Data support teams.
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Guest Service / Guest Relations Department Manager at Target Corporation
August 2004 - January 2008- Supervised 30-60 entry level employees including our Guest Service Department, Kodak Photo Lab, Food Avenue (Deli), and cashiers. - Served as a liaison between our store, it's operations and our guests. - Responsible for motivating and training our employees in order to achieve monthly, quarterly and annual sales goals.
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Guest Service / Guest Relations Department Manager at Target Corporation
August 2004 - January 2008- Supervised 30-60 entry level employees including our Guest Service Department, Kodak Photo Lab, Food Avenue (Deli), and cashiers. - Served as a liaison between our store, it's operations and our guests. - Responsible for motivating and training our employees in order to achieve monthly, quarterly and annual sales goals.
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Guest Service / Guest Relations Department Manager at Target Corporation
August 2004 - January 2008- Supervised 30-60 entry level employees including our Guest Service Department, Kodak Photo Lab, Food Avenue (Deli), and cashiers. - Served as a liaison between our store, it's operations and our guests. - Responsible for motivating and training our employees in order to achieve monthly, quarterly and annual sales goals.
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Owner at SerenIT Computer Consulting
June 2013I can offer your organization a wide array of technical expertise, a solid leadership background and all while being self-motivated, team driven and results oriented.